Product and Community Support

communities_1.jpg

For TrakCare Product Support

The InterSystems Client Support organization is composed of product and technology experts that work together to provide you with the best possible support around the clock. The people in our Support organization are skilled, motivated, energetic, and eager to solve your Incidents and problems and answer any questions that you might have. 

Customer Portal (iSelfService)

All incidents, problems and requests are recorded and managed using a web enabled Service Desk application (iService), which is available 24x7. Requests may be submitted directly by web or via email or by calling our 24 hour telephone hotline.  

The iSelfService system is available to registered users at https://iservice.intersystems.com/trc/iService.csp.

An online user guide for the iSelfService portal can be accessed here: https://iservice.intersystems.com/trc/iSelfServiceManual.pdf

For Client Connection Support

If you need have questions or need assistance with InterSystems Client Connection, you can use the form on our Contact Us page or email connectionmanager@intersystems.com.