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Auckland DHB has partnered with InterSystems to deliver a “modern, extensible and fit-for-purpose Patient Administration System” (PAS) supporting more than one million patient visits per year.

The DHB will implement TrakCare as its PAS starting in January 2022, replacing three legacy systems that were built in-house.

The cloud-based system will serve multiple facilities across Auckland – including Auckland City Hospital, Starship Children’s Hospital and community organisations – supporting around 145,000 inpatient and one million outpatient visits per year.

ADHB chief digital officer Shayne Tong says the new system will provide the foundation for digital transformation in more clinical areas.

“InterSystems TrakCare is a modern technology that meets all the data and interoperability requirements which is key in a best-of-breed environment like ours,” says Tong.

“They have a really strong foundation around the data platform so not only did it meet our needs for a complex hospital system from a functional perspective, but the data interoperability was a really strong part of the solution as well.”

An ADHB statement says TrakCare will enable proactive communication with care providers across the region and in the community.

“It will also deliver a better patient and whānau experience through new capabilities such as customer centric appointment bookings.”

The statement says TrakCare’s comprehensive capabilities allow it to be extended to meet Auckland DHB’s longer-term goals.

“This includes rationalising the number of applications required to meet its functional requirements, and integrating with a new, common identity and access management platform and data services integration layer to provide improved data sharing with other health providers,” it says.

“The staff using the system will benefit from a modern, easy to use interface, more efficient workflows and secure access from their mobile devices.”

Tong says: “after extensive market research and a robust tender process we have chosen InterSystems as a strategic partner because its system best suits the needs of our patients, whānau and clinical teams, and aligns to Auckland DHB’s Te Tiriti o Waitangi and Tikanga strategies”.

Darren Jones, InterSystems country manager, Australia and New Zealand says: “together, we can deliver long-lasting and meaningful improvements through the adoption of an innovative system – with a proven track record at six New Zealand hospitals – to support the health and wellbeing of the people of Tāmaki Makaurau.”


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